Privacy policy

SmartDocuments takes the security of your privacy seriously. We treat personal data with care and do not provide information to third parties without permission. It is in line with the new GDPR legislation of 25 May 2018.

The use of our website is possible without disclosing personal information. There is, however, the possibility to leave your personal data on our website. This is not possible without filling in the details on our forms for more information, contact, newsletter subscription or to register for an event. These details will not be shown to third parties without permission.


Our website uses cookies from Google Analytics to improve the experience of website visitors. Cookies are not harmful to your computer. Cookies are small text files that are stored by the browser or computer.

Most cookies are so-called session cookies. These are also automatically deleted after visiting our website. Other cookies remain on the device until it is deleted. These cookies expire after a certain time.

The browser can be set so that you can choose which cookies are allowed to be used. This allows you to decide which data a website may store. 

SmartDocuments uses the Google Analytics cookie as the main cookie. We also use a ''third party'' cookie such as DoubleClick cookie to collect data about the use of the website

Since 23-01-2018

  • we've made a processing agreement with Google
  • we have anonymised the last 8 digits of the IP address of website visitors
  • the 'share data' button has been switched off with Google.

Server log files

WordPress automatically collects and stores files in so-called server log files. These server log files are automatically sent to us by the browser. The server log files are listed below:

  • Browsertype and browserversion
  • Operating system
  • Reference URL
  • Computer username
  • Time of server request

These data cannot be linked to a specific person. The data is also not mixed with other data sources. We reserve the right to use this data if it is noticed that it is being misused or if illegal acts are being carried out.

Contact form

When sending in questions via the contact form, we will receive your details as filled in by you. We will save this information to contact you. For any subsequent questions, we will save this information so that we can come back to it later. Of course, we do not share this data without your permission.


An e-mail address is required when subscribing to the newsletter. This e-mail address will be used to receive the newsletters. In addition, we need a check where you indicate to be the owner of the e-mail address. This information will not be shown to other parties. In addition, at the bottom of every newsletter we send, you can simply click the ''unsubscribe'' button to unsubscribe from the mailing list.

Google Analytics

We use web analytics service from Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Google Analytics uses cookies. These Google Analytics cookies are used to analyse the use of the website.

For more information regarding data handling by Google, please visit the Google Privacy Policy at

Objection to data collection

Since 23-01-2018, Google no longer has the right to store user data of the SmartDocuments website. In addition, the IP address is made unreadable in order to protect the privacy of users

Facebook plug-in

Our website uses a plug-in that allows messages to be shared and tagged on Facebook. An overview of the Facebook Plug-in can be found here:

The plug-in establishes a connection between the Facebook account and the browser. This only applies if you are already logged into Facebook. Only then will data be used to establish the connection. For more information on data handling by Facebook, please visit the Facebook Privacy Policy at: If you consider the linking of data by Facebook to be undesirable, please log out of Facebook before visiting our website.


Our page uses features of Instagram. By using the Instagram button, you can share the information from that page on your Instagram page. This only applies when you are already logged in to Instagram. As far as we know, no personal information is collected. In addition, the IP address is not stored. For more information about data handling by Instagram, please visit the Instagram Privacy Policy at:


Our page uses possibilities of LinkedIn. By using the "Recommend Button" of LinkedIn you can share the information on that page on your LinkedIn page. This only applies when you are already logged in to LinkedIn. As far as we know, no personal information is collected. In addition, the IP address is not stored. For more information about data handling by LinkedIn, you can visit the LinkedIn Privacy Policy at:


Our website uses plug-ins from Google-powered YouTube pages. When you visit a page with the YouTube Plug-in, the plug-in connects to the YouTube browser and servers. The YouTube server keeps track of which pages you have visited.

When you are logged into your YouTube account, your current browser behaviour  is associated with your personal profile. This can be prevented by logging out of YouTube. For more information about data handling by YouTube, please visit the YouTube Privacy Policy at:


Our website uses LeadFeeder. Leadfeeder collects data from website visitors. This data is completely anonymous and not personal. For more information on how LeadFeeder handles data, please visit the LeadFeeder Privacy Policy at:


Our website uses Hotjar. Hotjar collects data on how website visitors use our website. We can use this data to see whether people find certain parts, texts, etc. interesting and which parts website visitors do not find interesting. This enables us to better provide website visitors with relevant information. In anonymised form, Hotjar also collects data about the screen size of devices, type of device, browser information geographical location (country only) and preferred language. Hotjar stores this data under pseudonymised user profiles. Neither Hotjar nor SmartDocuments will use this information to match it with other data from individual users. For more information about Hotjar's privacy policy, Click this link.

Don't want Hotjar to follow this and other websites? Then you can use this opt-out-link link to disable cookies for all websites that use the Hotjar cookie.


Our website uses SSL encryption for security reasons. The transmission of sensitive data such as requests/questions sent to us are encrypted. The secure connection can be recognised by 'https' together with the lock symbol in the address bar in the browser. If the encryption is enabled with SSL, then the data is hidden from third parties.

The right to be forgotten

You have the right, at any time, to request the data we have stored about you, its origin, the recipient and the purpose of the data. In addition, you have the right to correct, block or delete it. For more information about data handling by SmartDocuments, please contact us.