Small errors with big consequences

We all know the feeling; a little distraction and your focus is gone. Such moments could have disastrous consequences. This is even more true when you're processing many different documents – all of them of importance. Especially if a task is lengthy and repetitive, errors are more likely to slip in. SmartDocuments helps prevent these errors!

Oops … a mistake!

Storing a confidential document on a publicly accessible disk, sending an important e-mail to the wrong e-mail address or failing to complete a rush job because you were distracted by that funny colleague.

All situations that can happen to the best of us. We're all human beings and wherever work is being done, mistakes are made. You learn from mistakes and they keep you sharp. But, imagine if a mistake that seemed small turned out to have big consequences …

In 2014, the Netherlands Court of Audit published a report on administrative errors within the government that had enormous consequences for citizens.

For example, a family moved to another municipality, but this move was registered as emigration, which meant that all social benefits were stopped. In another case, a lady who reported her grandmother’s death was herself registered as deceased due to a small human error.

A criminal who was recently sentenced to a long prison sentence was free again within a short time. The reason? In the system, an employee had entered a prison sentence of six months instead of six years.

In Japan, an even more extreme situation unfolded. A typo cost a company 340 million dollars when an employee offered 610,000 shares for 1 yen instead of the other way around.


SmartDocuments always ensures that it is clear what to do, from the end user who writes the text to the template builder who makes sure the end user finds it easy to create documents. Clear and minimal screens with straightforward instructions, some of which you can configure yourself, make template management incredibly easy.

We take the boring work out of your hands

Mistakes are more likely when the work is uninteresting. Creating documents by entering a lot of text manually, searching for resources, copying and pasting, checking the corporate identity guidelines for every characteristic – all activities that no one really likes to dedicate time to. So, why not let an expert in corporate identity management take them on? There are much more enjoyable things you could be doing with that time!

Your first step? Take a look at the different solutions on our website. We can then discuss how your work can become more enjoyable and how to eliminate ‘small’ mistakes.